FAQs

How can I order a Heathfield product?

Please contact sales@heathfield.co.uk or call 01732 350450 to speak to a member of our customer service team who will be more than happy to set up a trade account for you, subject to eligibility. Our team will process your order and provide you with your Heathfield & Co account number, which should be used in all future correspondence.

Does Brexit affect me ordering a product from Europe?

We are delighted that the Brexit agreement means there is no major impact on how we trade with Europe. Our stock levels are being carefully controlled to ensure our team can continue to fulfil and despatch orders to our European customers in the same way as before. Orders are shipped on delivery duty paid terms and we are working with our delivery partners to minimize the impact of new customs regulations - a cost that Heathfield will not pass onto our customers.

Where can I see Heathfield products and samples?

We understand the importance of seeing a product, material or finish before making your purchase. Please speak with our sales team or your sales representative who will arrange for you to see a sample at a time that suits wherever possible.

How do I find out the price of your products?

We display our GBP RRP prices on all product pages. Overseas prices can be quoted separately by contacting our sales team at sales@heathfield.co.uk.

What is your standard lead time?

As each of our products are made to order our lead times can vary. For standard products we aim to deliver your order within 4 to 6 weeks of order confirmation. Estimated dispatch dates may be extended due to lead time delays caused by the current COVID-19 situation.

Do you supply custom or bespoke lighting?

We are always happy to discuss the development of bespoke products for customers, taking a clear brief and crafting the product to an agreed specification. In addition, we also offer a wide range of electrical flex options, metal finishes and lampshade configurations, allowing you to create a uniquely custom product. Please contact our sales team at sales@heathfield.co.uk with any bespoke or custom product requests.

Are lampshades sold with your products?

You can choose! All of our lampshades are made to order and can be specified exactly as you would like them. We have 27 shapes and a versatile range of 130 fabrics and linings to choose from, offering a wide variety to suit each individual interior scheme. In addition, we invite designers to specify their own fabrics to be used as either shade fabrics or linings. Clients wishing to supply their own fabrics must send swatches to the sales office for suitability approval prior to order confirmation.

What lightbulbs does my lighting require?

We are always happy to advise on a recommended lightbulb, however we do not supply bulbs with orders unless specifically requested. You are invited to refer to the product specification sheets, downloadable from our website, which confirm our recommended bulb options for each product.

Do you have any stock items available for quick ship?

We do have a Made in Time collection that offers a range of versatile product despatched in just two weeks. The collection is continually updated and can be found within the website menu.

How will my order be delivered?

Orders will be delivered by one of our delivery partners between 8am and 6pm Monday-Friday. Third party, guaranteed morning and Saturday deliveries are available at an additional cost. If your order requires a chargeable palletized delivery, you will receive it on the date agreed with our sales team. All orders will require a signature upon receipt.

Can I collect my order?

Yes, collecting your order from our factory in Kent is free of charge. Collection hours are Monday to Friday between 9am and 4pm. Please ensure that you inform our sales team if you would like to collect your order so that we can arrange this for you.

Do you ship to Europe?

Yes! Our transport partners have developed a very efficient customs process which avoids hidden charges and un-explained transit delays. This process allows Heathfield to export from the UK to the EU on a DDP basis (exc. Ireland, Greece & the Nordics). Your business will have no VAT to pay on import. You will just need to declare the purchase in your VAT return and we will take care of the export declaration, the import declaration and manage the payment of duty. For customers in in Ireland, Greece & the Nordics, our shipping is completed on a DAP basis.

Contact our Team

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